Privacy Policy

Segal has developed this website to help get our employees engaged in the programs and services we offer, including health and retirement benefits and total rewards. The site includes an integrated, interactive tool that leverages artificial intelligence to provide personal insights into employee benefits and answer employee questions about such benefits using information available on this website and related materials.

Please read this policy carefully to understand Segal’s policies and practices for how we may collect, use, maintain, protect and disclose (“process”) information from and about users of our website (“End Users”). By accessing or using this website you are agreeing to the collection and use of your personal information and data in accordance with this policy. If you do not agree with this policy, you may choose not to use the website, or you may choose to exercise your rights as set forth in this policy.

Information we collect and sources of collection

We collect different types of information about you from a number of sources and in a variety of ways. For example, when you visit our website, we may collect personal information you choose to disclose that is collected on an individual basis and information we automatically collect as you browse the website, some of which is only collected on an aggregate (combined) basis. The specific types of information we collect depends on how you are interacting with the website.

Information you submit in connection with your use of our benefits platform

We process information that you submit in connection with your use of our website and other web-based benefits-related offerings—for example, we may process information relating to your employee benefits, including personal information regarding your physical or mental health, employment, family composition and finances. The scope of the personal information submitted for processing will vary depending on your use of the website but may include the categories below:

  • Name, date of birth and information about plan dependents;
  • Demographic information such as your city, state and county of residence;
  • Employment information, including compensation, the identity of your employer, work history, the health plans offered to you by your employer, and the cost of each of those health plans to you;
  • Medical insurance-related information such as medical insurance usage information and annual medical expenses and costs;
  • Health and lifestyle information, such as medical conditions and activities—for example, history of medical benefits and plans, use of medical services and practices, past, present for future medical conditions, medical diagnosis, and all other health information or other related medical history.

Please note that any AI tool deployed on this site is not designed to access personal, confidential or nonpublic information unless an End User chooses to include that information in a prompt. The AI tool may process user prompts during a session and use a session ID to maintain the conversation within that session, but it does not retain prior session history after the session ends. It may also collect limited usage data, such as prompt volume, general conversation topics, response times and hours of use, for reporting and utilization purposes.

Information that is automatically collected when you use our website

When you access or use our website, we may use automatic data collection technologies to collect certain information about your device, browsing actions, and patterns including:

  • Details of your visits to our website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the website;
  • Information about your computer and internet connection, including your IP address, operating system and browser type;
  • Information about your online activities over time and across any third-party websites or other online services (behavioral tracking).

The information automatically collected may include personal information we collect in other ways or receive from third parties to help us to improve and to deliver better and more personalized services, including by enabling us to:

  • Estimate audience size and usage patterns.
  • Store information about your preferences, allowing us to customize our Services, including the website according to your individual interests.
  • Speed up your searches.
  • Recognize you when you return to the website.

Our website utilizes standard technologies called “cookies” and similar technologies, such as tracking pixels or session replay technology, to understand how you navigate through and interact with our website. The technologies used for this automatic data collection may include:

  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of the website. Unless you have adjusted your browser settings so that it will refuse cookies, our system will issue cookies when you direct your browser to our website.
  • Web Beacons. Pages of our website may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity). We and our vendors also use these technologies and the information collected by them for data analytics purposes.
  • Location-identifying technologies, such as geo-filtering or global positioning systems (GPS) to locate you or make assumptions about your location. You will be asked for your permission to use exact location.

How we protect your information

Protecting your personal information is important to us. Segal restricts access to your personal information to individuals with a need to access the information to provide website services to you. We educate our employees about the importance of confidentiality and customer privacy. We require all third parties with a business need to access your personal information to adhere to stringent privacy policies and agree to maintain the information in confidence and safeguard it against unauthorized access or disclosure.

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

What about other websites linked to our website?

We are not responsible for the practices employed by external websites that link to our website or the information or content contained therein. Your browsing and interaction on any other website, including websites which have a link to our website, are subject to that website’s own rules and policies. Please read the rules and policies for that specific third-party website.

What about links to other websites?

Our website may link to third-party websites. Segal assumes no responsibility for the information or policies or practices of websites for which we provide links on our site. Often, links to other websites are provided solely as pointers to information on topics that may be of interest to you. Nonetheless, we seek to protect the integrity of our Services and welcome feedback about these sites to which we provide links. Feedback can be sent to Privacy@segalco.com.

Please be aware that when you visit third-party websites, our practices and the terms and conditions of this privacy policy no longer apply. You should review each third-party website’s policies to determine such practices and whether you wish to disclose personally identifiable information on them.

Data retention

Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, as required to satisfy any legal, accounting, recordkeeping or reporting obligations, or as necessary to resolve disputes. To determine the appropriate retention period for personal information, we consider applicable legal requirements, the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information, and whether we can achieve those purposes through other means. We specify the retention periods for your personal information in our document retention policy.

Changes to our policy

If we change our policies or procedures, we will post those changes on our website to keep you aware of what information we collect, how we use it, and under what circumstances we may disclose it. Future changes to this policy may be made by Segal at any time by posting notice of the changes on our website. The date the policy was last revised is identified at the top of the page. You are responsible for periodically visiting our website and this policy to check for any changes.

For more information

To ask questions about this policy, to submit a request regarding your personal information rights, or to register a complaint or concern, please contact us at Privacy@segalco.com or call us at 866-626-4690.